Customer Service and Safe Shopping
Customer Service: 0 (224) 220 70 10 - Mobile: 0 552 220 70 10
You can cancel the orders you placed at www.profsaracoglubursa.com on the same day.
To cancel your order, please call 0(224)220 70 10 and 0(552)220 70 10 and do the following.
- You must be the person placing the order and answer the questions correctly for your safety.
- Please provide your order number.
- Confirm the order amount.
- You will never be asked for your credit card information and if anyone asks, do not give it.
- Your order will be canceled, but please check your statement at the end of the month.
Consumer Rights
Our website prioritizes protecting consumer rights. Therefore, any product or service-related issues you encounter while shopping on our website are carefully evaluated and resolved as quickly as possible.
Prof Saracoğlu Bursa is a Bursa Industry Trade and Industry Co. Ltd. company.
Cumhuriyet St. Apolyont Han C Block No:9 Osmangazi/BURSA
Phone: 0 (224) 220 70 10 / 0(552) 220 70 10
RETURN & DELIVERY INFORMATION
RETURN CONDITIONS…
All products sold on our site are under the warranty of the manufacturer and importer companies.
How many days does it take to return?
In general, you can return the products you have purchased, without damaging them, using them and without compromising the resalability of the product, within seven (7) days from the date of delivery, by stating the reason.
What are the return conditions?
Below you can find the required items for your returned items. If any of these items are missing, the product return will not be accepted.
• Invoice of the product,
• Return form,
• Products to be returned within 7 days must be returned with their box, packaging and standard accessories, if any.
The product must be returned complete and undamaged. However, due to the nature of the products and services in some of our categories, different return conditions may apply. For products that differ from the general return procedure before purchasing a product, the return conditions listed below will take precedence.
Refunds will be processed the same day we receive the product. The time it takes for the refund to be reflected in your account is at the discretion of your bank. Refunds made via credit card will be reflected in your account within 1-3 weeks, and payments made via money order will be reflected in your account within 1 week. Some natural health products cannot be returned under any circumstances.
How do I return it?
Before sending the product back to us, you must notify us of your return request at profsaracoglu@bursaendustri.com or by calling our contact numbers. After our technical department sends you a return shipping confirmation, please send the product back to us using a courier company you trust. You will be notified of the confirmation by phone or email. Shipping costs for shipments made with courier companies are the responsibility of the sender. Cash-on-delivery shipments will not be accepted. If products arrive at our technical service in accordance with the return conditions, the refund will be processed the same day the product is received. Which products are eligible for return? The originality, hygiene, and resalability of the product must be preserved. Therefore, we cannot accept returns on products with damaged packaging, products that have been opened, used, damaged, or similar. In the event of a return, we kindly request that you inform us of the reason for returning the product.
DELIVERY INFORMATION…
Each product supplied from the site is delivered to the person at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days.
» Are there special delivery conditions for different categories?
Due to the different characteristics of the products and services offered in the categories on our site, transportation and delivery conditions may change from time to time.
» Are there any shipping restrictions?
Due to legal regulations and the special characteristics of the products, special delivery restrictions are imposed on some categories.
CUSTOMER SERVICE
For all your questions about our website and products, please contact profsaracoglu@bursaendustri.com You can send it to the address or use the phone and fax numbers in our contact information. Our Customer Representatives will contact you as soon as possible.
How many days will it take for me to receive my orders?
Our shipments will be delivered to you by contracted courier companies. Your product will be delivered the next day after you place your order. Your product will be delivered within 5 business days of your order being placed.
Credit Card Problems
Problems that will prevent transactions from being made with your credit card include insufficient available credit card limit, incorrect card number entry, expired card or incorrect entry, and temporary connection problems during the confirmation process.
When you use a Virtual Card, check whether the limit in your card account is sufficient.
Contact your bank for more information.
VAT
All prices listed on www.profsaracoglubursa.com include VAT.
Your orders,
It is sent with Aras Cargo.
It is delivered to anywhere in Türkiye within 3 business days at the latest.
Safe Shopping:
(If you are wondering what SSL is, you can read our notes at the bottom of this page or follow the link http://www.telekom.com.tr/v2/sss/internet-sorular/252-ssl-nedir )
SECURE SHOPPING DETAILS
Our system doesn't require a cookie system because it starts a different session for each visitor for security reasons. Therefore, you don't need to make any changes to your browser settings (Internet Explorer, Netscape, etc.), and this system doesn't track you in any way.
Data Security
All sensitive and personal information collected from users is stored to the highest electronic and physical security standards. It is used in accordance with current Turkish and international laws, through a system accessible only to authorized personnel and only under mandatory circumstances with user approval. Dermokozmetikonline.com undertakes and guarantees that it will not disclose personal and sensitive information collected from users under any name, for any reason, or to any addressee without user approval. It will not share such information with third parties, and it will not misuse such information in any way.
How is credit card security ensured on our site?
We prioritize the security of credit card holders who shop on our website. Our system has a Credit Card Fraud Department established for this purpose, which verifies payment, invoice, and delivery address information for orders placed. Therefore, for customers who place orders on our website to proceed to the fulfillment and delivery stages, the accuracy of their financial information must first be verified and an email confirming this must be sent to the customer. Credit card holders are contacted by phone if necessary to verify this information.
Our 128-bit SSL-certified site utilizes an e-commerce Virtual POS system. Credit card information used during purchases is encrypted using 128-bit SSL, independent of the site, and then sent to the relevant bank for querying. If the card's availability is confirmed, the transaction proceeds. Because the site cannot view or store any card information, third parties are prevented from accessing this information under any circumstances.
The lock image in the bottom right corner of the page where you enter your credit card information indicates that this page is encrypted with SSL, and when you click on it, it indicates which company owns the encryption.
Important Security Elements in Online Shopping
Contrary to popular belief, credit card information is often stolen in physical settings, not during online purchases. Therefore, please be careful when using your credit card in daily life and avoid sharing your credit card number, expiration date, and CVC (Security Number) with anyone. E-commerce sites take precautions against fraudsters attempting to use stolen credit card information to make purchases in physical settings like restaurants and stores. When these fraudsters are detected, they contact the rightful owner of the credit card. Please cooperate with us in such cases. Carefully review your monthly statement information and contact the relevant companies for any purchases that do not reflect your needs.
When shopping online, choose companies you know. Choose sites that offer a hotline or customer service. This way, you can get detailed information on any questions you may have. Make sure the company's full address and phone number are listed on the website. If you're shopping from a company you don't know, make a note of the store's full phone number and address before making your purchase. If you're unsure, call ahead to confirm.
profsaracoglubursa.com is published by Bursa Industry Trade and Industry Co. Ltd.
Address: Cumhuriyet Cd. Apolyont Han. C Blok No:9 Osmangazi / Bursa
Phone: 0 (224) 220 70 10 / 0 (552) 220 70 10